frequently asked questions
Where are you located?
We are located at 3A Market Place, Brackley, Northamptonshire, NN13 7AB.
Will I be given aftercare advice?
Yes. Aftercare will be explained at the time of your treatment, but it will also be sent in a follow up email. I also attach it here. Please follow the advice given to avoid complications and hindering results.
Can I book a course of treatments?
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Some of our treatments are recommended as a course. You will be advised if this is appropriate for your skin
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A small discount is extended
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Courses must be paid for at the first session to qualify for the discount
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Course appointment changes, as per amendment policy
What should I do on the day of my appointment?
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Where possible arrive with make-up removed
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Arrive at your EXACT appointment time
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I have a looked door policy, please knock, on arrival (the bell is decorative)
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If you arrive late, your appointment will be cut short and you will still be charged in full
Can I bring my child?
This is not an ideal space for children. Please refrain from bringing them
What are the terms and conditions for gift vouchers?
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You must bring your voucher to your appointment
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Vouchers are valid for 1 year from the date of issue, unless otherwise stated
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No refunds can be given for vouchers.
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Damaged or defaced vouchers cannot be accepted
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We cannot accept responsibility for loss of vouchers once issued.
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Gift voucher appointment changes as per amendment policy.
What are the clinic hours?
Wednesday 12.00 - 6.00pm, Thursday 1.00pm - 7.00pm, Friday 10am - 4.00pm and one Saturday a month 10.00 - 1.00pm
Why have I been sent so many forms?
If this is your first visit, I have to fulfil certain legal requirements, plus, I need to learn more about you and and your health.
You will receive a booking confirmation, Health Questionnaire, GDPR agreement and Terms of Service Agreement. And if you have booked an initial consultation, you will also receive a 'Unique Skin Audit' Form to complete.
All can be completed on a smart phone, ipad or equivalent and should be be submitted PRIOR to your appointment.
Consultations for specific treatments will be completed in-clinic or online.
Is there a minimum spend?
Yes, there is a minimum spend of £25 for booked treatments. This does not apply to product sales.
Where can I park?
Parking in Brackley is free. There is 1 hour parking directly opposite the clinic, 2hr parking in Waitrose, 3hr parking in the Market Place and there is no restriction in Churchill Way or Hinton Road.
How can I pay?
We do not extend Credit or accept Cheques
We accept Cash, Debit Cards, Visa, MasterCard, American Express, Bank Transfer.
Bank Transfer is our preferred method of payment.
What is Skin Save?
Skin save is a monthly payment scheme that helps you spread the cost of your facials. Ask for details