terms of service

Whilst I understand that things can change, it is extremely difficult to manage late cancellations and no-shows.

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More often than not, I am left with space I can't fill at such short notice, causing me to lose income and others to miss out.

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It has therefore been necessary to amend my terms of service to protect my business with immediate effect.

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Please note there is no discretion. With the politest respect, you are booking my time, and time is a perishable commodity.

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New Terms of Service

You will be sent an appointment confirmation 72 hours prior to your appointment.

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You will be able to cancel without penalty at this juncture.

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On your confirmation, a 50% non-refundable booking fee will be mandatorily required, or the appointment will be automatically cancelled.

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This payment will form part-payment of your treatment cost and is subject to my amendment policy.

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Amendment Policy

Should you reschedule with more than 48-hours-notice there will be no penalty, and your booking fee will move with your appointment.

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Should you reschedule with less than 48-hours-notice, you will be liable for 50% of your booked treatment cost. In this instance, your pre-paid booking fee will constitute this payment.

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Should you reschedule with less than 24-hour-notice or fail to attend, you will be liable for 100% of your booked treatment cost. In this instance, your pre-paid booking fee will constitute part-payment, and you will be further liable for the balance. Future bookings will not be accepted until this outstanding balance is met.

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Courses and Gift vouchers are also subject to this amendment policy. Any pre-payment will act as part/full payment in line with the above terms.

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